Shipping

We offer $5 flat rate ground shipping on all orders.  Most orders are shipped via USPS, but UPS or FedEx is sometimes chosen based on the size of the order. The following conditions apply for shipping:

Orders placed M-F will ship within 48 hours.
Orders received on weekends will be processed the next business day.

In the unlikely event that an item is out of stock you will be notified of the scheduled ship date within 48 hours.

You will receive a shipping confirmation email when your merchandise is shipped.

Returns

Purchases made from The Greene Turtle online store may be returned within 15 days of the invoice date. We will gladly exchange your product or credit your account. Products must be returned in their original condition, unworn and unwashed, and must include a copy of the invoice, and return form. Return shipping charges are the responsibility of the customer.

A Merchandise Return Slip will be shipped in the package with your order for your convenience, but an online return form is available if needed.

Our return address is:
The Greene Turtle Online Store
Attn:  Returns 
1 Mason Drive
Selbyville, Delaware 19975

The Greene Turtle is committed to provide high quality merchandise to our customers. However, at times an item might leave our shipping department with unnoticed damage, or be damaged during the shipping process. If you need help with either of these issues, please email us at shop@thegreeneturtle.com.

Customer Service

Questions about your shopping experience or order?

Please send an email to shop@thegreeneturtle.com  for help.  Emails or messages for our customer service department will be responded to within 24 hours, Monday thru Friday.